Six Ways to Serve Before the Sale: How to Build Trust in a Transactional World A few months ago, I stepped into a new role as VP of Sales and Marketing at Sunday Cool. Throughout my career, my focus has been on marketing strategy, growth, and creating systems that set sales and fundraising teams up for success with qualified leads and targeted materials. Until now, I hadn’t spent much time in the day-to-day intricacies of salesmanship. We work primarily with faith-based and church markets, seeing ourselves not just as a vendor but as a ministry resource. Here, “serving” our customers takes on a deeper meaning because our mission is to sell products and services that make a real impact on...
Customer Service 🤝 Marketing In an insightful encounter at a children’s ministry conference in Tennessee, the Sunday Cool, LLC team, spanning Marketing, Client Experience, and Sales, had the privilege of engaging directly with current customers and forging new relationships. This experience served as a vivid reminder of the potent synergy between customer service and marketing strategies in today’s dynamic business landscape. At the heart of effective marketing lies the art of not just reaching out but also deeply understanding each customer. This approach is not about superficial interactions but about fostering genuine connections that resonate on a personal level. Here are the pivotal strategies that can amplify the impact when customer service and marketing strategies are harmoniously aligned:• Actively Listening:...
I’m convinced the key to winning the race in marketing is understanding that it's a marathon, not a sprint. Less Bolt. More Gump. Our 'why' is the fuel that keeps us going, while our 'how' and 'what' should be the rhythm to our steps. 3 things to remember as we run: 1. Pace ourselves. 2. Keep our purpose in sight. 3. Ensure that every action we take brings value to our customers. At times we’ll need to to hurry, but with proper planning, we’ll rarely rush. Trust takes time. Loyalty is earned as trust is built through intention, endurance, and strategy. The goal is raving fans for the long haul, not quick one-and-done interactions. In the end, the most fulfilling...
The client experience isn't just about the touchpoints they have with your product or service. It's about the journey they embark on with you.
Every interaction, every engagement, every moment of truth is an opportunity to delight, to surprise, and to exceed expectations.
It's about transforming customers into advocates, transactions into relationships, and services into experiences.
The best client experience is one that's not just satisfying, but remarkable. Because in the end, it's the remarkable experiences that get talked about, shared, and remembered.
Marketing isn't a battle to be won; it's a journey to be shared.
When your customer feels a part of your journey, their loyalty grows. They stop seeing themselves as mere consumers and start viewing themselves as partners in your story.
Instead of focusing on quick sales, invest in building these relationships. A satisfied customer is the best business strategy of all.
